What happens if I receive a broken or damaged item?

You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange immediate dispatch of replacement goods.

 

If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457 000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.

 

 

What do I do if items are missing?

Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457 000 email us sales@springpack.co.uk and we’ll chase it up for you.

 

 

What do I do if I’ve received the wrong items?

If we send you the wrong items, we’ll happily organise an immediate replacement.

 

 

What if I’ve changed my mind and no longer want the items?

Returned goods will be subject to a 15% handling and re-stocking charge. The product must be in a fully re-sellable condition and packaged as originally despatched. The Company reserves the right to refuse to re-stock or refund money for products purchased in error which are not in a re-sellable condition. The customer must inform The Company within 28 days of delivery of any issues with damaged goods or quality issues to ensure the claim is valid.